Daily · Article 02 · 5 min read
- Security
GMO starts customer contact on payments and replacement desktops; completion still needs evidence
Customer notice at 15:30 JST October 30 · originals checked October 31
Summary
GMO Internet says it began contacting customers on October 30 about goodwill payments and replacement desktops. The ¥5000 payment, trading-loss compensation and consent to migrate have separate conditions.
If GMO Internet’s October 30 guidance arrives, identify whether it concerns goodwill payment, migration or trading-loss compensation. Report unrecognized trades to the financial provider separately and preserve the records.
Key facts
GMO Internet said at 15:30 JST on October 30 that it had begun contacting Onamae.com Desktop Cloud subscribers about receiving goodwill payments and a replacement service. The confirmed development is contact beginning, not universal receipt, payment or completed migration. October 30 notice
The ¥5000 goodwill payment and six free months after switching were announced in notice 4 on October 24. Application details, documents, period and payment timing for trading-loss compensation are due in separate guidance by November 6. Notice 4
1. Identify the payment or application
A remote desktop lets you operate a Windows computer over the internet from your own screen. When that environment stops, customers need both a place to continue working and a route for handling harm. The responses serve different purposes.
| Process | Scope and conditions in notice 4 | Evidence to look for |
|---|---|---|
| ¥5000 goodwill payment | All customers using the service at that time, with or without financial damage; separate from trading-loss compensation | Official receipt procedure and payment timing |
| Replacement service | Current subscribers who want to continue using a Windows environment; six free months after switching | Features, usage, free scope, later prices and contract conditions |
| Unauthorized-trading compensation | Realized losses and fees from trades GMO determines were caused by this intrusion | Trading/access records, individual decision and later application guidance |
- Process
¥5000 goodwill payment
- Scope and conditions in notice 4
- All customers using the service at that time, with or without financial damage; separate from trading-loss compensation
- Evidence to look for
- Official receipt procedure and payment timing
- Process
Replacement service
- Scope and conditions in notice 4
- Current subscribers who want to continue using a Windows environment; six free months after switching
- Evidence to look for
- Features, usage, free scope, later prices and contract conditions
- Process
Unauthorized-trading compensation
- Scope and conditions in notice 4
- Realized losses and fees from trades GMO determines were caused by this intrusion
- Evidence to look for
- Trading/access records, individual decision and later application guidance
A realized loss is a loss actually settled through a completed trade. Ordinary market movement, profits someone hoped to earn and indirect damage are excluded by notice 4.
The cat asks Q&A
The researcherShould I expect payment information if I had no trading loss?
Pocket NotebookThe ¥5000 scope includes customers using the service then who had no financial damage. Trading-loss compensation separately investigates actual transactions and their connection to the incident. Identify which process the message concerns before preparing documents.
2. Before moving to a new Windows environment
GMO said it would not simply reopen the compromised infrastructure, but offer a replacement on an independent cloud platform. A familiar Windows screen does not establish how programs, files or settings will move. Notice 4 says differences and prices will be provided before application, and migration will require customer consent.
| Process | Confirmed status | Evidence of individual completion |
|---|---|---|
| Goodwill payment | Company has begun contact about receipt | Your terms and actual deposit record; individual payment is unverified |
| Replacement service | Company has begun service guidance | Terms, application and consent, then actual access and work; individual migration is unverified |
| Trading-loss compensation | Application and other details promised by November 6 | Trading records, individual decision and payment; this contact does not establish compensation completion |
- Process
Goodwill payment
- Confirmed status
- Company has begun contact about receipt
- Evidence of individual completion
- Your terms and actual deposit record; individual payment is unverified
- Process
Replacement service
- Confirmed status
- Company has begun service guidance
- Evidence of individual completion
- Terms, application and consent, then actual access and work; individual migration is unverified
- Process
Trading-loss compensation
- Confirmed status
- Application and other details promised by November 6
- Evidence of individual completion
- Trading records, individual decision and payment; this contact does not establish compensation completion
%% Migration checkpoints · only the first box is a confirmed company announcement
flowchart TD
A["Confirmed: company contact starts<br/>October 30, 15:30 JST"] -.-> B["Customer checkpoint<br/>Read terms, apply and consent"]
B -.-> C["Individual completion unverified<br/>Check actual access and work"]The final work check is a suggested checkpoint. It is not an observation that the service is already available to everyone or that all old data is automatically restored.
The cat asks Q&A
- The researcher
If the email arrived, did the money arrive too?
Pocket NotebookThe confirmed fact is that the company began contacting customers. Check your guidance and actual deposit record for payment, and actual access and required work for migration. Loss compensation has a separate decision and payment process.
- The researcher
If I used trading software, is reaching the new desktop enough?
Pocket NotebookCheck the required program, settings and files too. Review any automatic-order settings before enabling them, and examine suspicious old trades separately with the financial provider. This is a migration example, not a compatibility guarantee for a particular program.
3. How a broker refund affects compensation
Notice 4 asks for objective records of the transaction time, details and loss, and directs customers to discuss cancellation or refunds with their trading provider. If GMO recognizes an eligible loss, its payment covers the balance after that provider's refund. The same loss should not be counted twice.
Here is a fictional arithmetic example, not an eligibility decision. If the recognized realized loss is ¥80000 and the financial provider refunds ¥30000, the remaining GMO compensation is 80000 − 30000 = ¥50000.
| Fictional example · JPY | Amount | Meaning |
|---|---|---|
| Recognized loss | ¥80000 | Starting amount |
| Financial-provider refund | ¥30000 | Deducted to avoid duplicate compensation |
| Remaining GMO compensation | ¥50000 | Together, the two payments equal ¥80000 |
| Separate goodwill payment | ¥5000 | Outside the loss calculation above |
- Fictional example · JPY
Recognized loss
- Amount
- ¥80000
- Meaning
- Starting amount
- Fictional example · JPY
Financial-provider refund
- Amount
- ¥30000
- Meaning
- Deducted to avoid duplicate compensation
- Fictional example · JPY
Remaining GMO compensation
- Amount
- ¥50000
- Meaning
- Together, the two payments equal ¥80000
- Fictional example · JPY
Separate goodwill payment
- Amount
- ¥5000
- Meaning
- Outside the loss calculation above
The cat asks Q&A
- The researcher
Is a screenshot of my account balance enough?
Pocket NotebookKeep transaction records showing which order was executed when and when the loss became realized. Separate normal trades, suspicious trades and refunds already received. These records support an inquiry; the example does not determine anyone's entitlement or payment.
4. If contact is missing or information is requested
The October 30 notice links an official inquiry channel where customers can ask about their contract and contact status. Opening that channel from the official site gives you a reference against which to check a message's requested documents. This is a precaution for financial and identity processes, not a report of newly confirmed impersonation.
Notice 4 says ordinary passwords and PINs will not be requested, with an exception for a dedicated read-only password used to inspect trading history. Detailed submission procedures for that exception were to follow separately. Compare any request with the official process and the actual read-only permissions before providing information.
| Situation | Next checkpoint |
|---|---|
| No message yet | Ask the official channel about contract, registered address and notice status |
| Replacement application | Read consent terms and conditions after the free period |
| Unrecognized trades | Notify the financial provider; preserve trading, access and refund records |
| Request for credentials or identity records | Verify the official process and scope; never provide an ordinary login password or PIN |
- Situation
No message yet
- Next checkpoint
- Ask the official channel about contract, registered address and notice status
- Situation
Replacement application
- Next checkpoint
- Read consent terms and conditions after the free period
- Situation
Unrecognized trades
- Next checkpoint
- Notify the financial provider; preserve trading, access and refund records
- Situation
Request for credentials or identity records
- Next checkpoint
- Verify the official process and scope; never provide an ordinary login password or PIN
Notice 16 also adds a cumulative 428 submissions as of 18:00 on October 30, up 107 over 24 hours from 321 at the same time the previous day. Submissions are not counts of victims, validated evidence or arrests. Updated notice 16 count
The cat asks Q&A
- The researcher
Does finishing the payment process finish my device and account checks?
Pocket NotebookReceiving money does not inspect a PC for infection or review account transactions. Continue device investigation and financial-provider checks separately. The investigative leads covered in our previous follow-up are not an individual account safety determination either.
To close
Look for completion evidence for each process
Each process leaves different evidence: receipt and payment records, agreed migration terms and functioning work, or transaction records and a compensation decision. Keeping them separate makes the remaining work visible after the first customer message arrives.
Sources
- October 30 noticeinternet.gmo
- Notice 4internet.gmo
- official inquiry channelhelp.onamae.com
- Updated notice 16 countinternet.gmo